We can help you with answers to some of our most frequently asked questions.
What internet browser do you recommend I use?
Google Chrome 14 or higher, or Safari 4 or higher. You may use Internet Explorer or Firefox, but you may experience some technical issues and we do not recommend them.
Can I email or fax my application?
Applications are only available and accepted online. Please contact firstname.lastname@example.org if you have questions.
Can I apply for more than one scholarship at a time?
Each scholarship is specific, but if you are eligible for more than one scholarship, you can use the one application to apply for multiple scholarships.
Do I have to complete my application all at once?
No. At the bottom of the application is a “Save as Draft” button. We recommend you save your application often and before logging out. You can log in at a later time to continue working on your application. We recommend that you cut and paste your application answers after each question into a Word document to save as backup.
Is there a spell check feature?
The software will highlight misspelled words in most fields, but does not provide spelling corrections. We strongly suggest that you cut and paste into Microsoft Word to spell check.
What are character limits?
There are limits on the amount of text you can submit. You will see a character counter displayed below the entry field. This will actively tell you how many characters you have entered and will let you know when you are approaching the limit. You will not be able to save a draft of your application if you exceed the character limit. You are not required to reach the character limit!
Will you follow up with me if my application needs clarification?
Yes, but we also suggest that you ask someone to review your application before submission so prevent the need for further clarification.
What time do I need to submit my application by?
All applications must be submitted by 11:59pm (CST) on the day of the deadline. You will not be able to submit your application after that.
What file formats will be accepted for attachments?
Acceptable formats include .pdf and .jpeg. No other file types will be accepted.
How should I name my files?
You should give each file a name that identifies with you and the type of required document it represents. For example, a file representing your high school transcript could be named “First Name-HS Transcript”. Do not use any symbols except for a period or a dash, as symbols can interfere with the upload process.
Is there a size limit for file attachments?
The maximum size for all attachments varies. If your attachment is larger than the allotted space, please contact us for assistance at email@example.com or call 219.326.2471.
I do not have the required attachments in electronic form. Can I make other arrangements to deliver them to you?
No. The online system will not allow you to submit your application unless you attach the required materials. If you do not have the documents electronically, you can scan the information into a PDF file. If you do not have a scanner available, you can scan your documents at a copy shop or a public library.
You can also follow the directions for the ‘Fax to File’ option located under the ‘Tools’ section to the left of your application.
Help! Why did I lose my edits?!
There are a few common reasons why this can happen:
If you stay on one page for an extended period of time without saving, your account may “time out” without warning. Generally, the software will auto save for you, but you may lose some information if you have not saved periodically.
A weak internet connection may momentarily disconnect your computer while you are working on the application.
As a safeguard, we recommend that you:
– Save your application often
– Cut and paste your application answers after each question into a Word document to save as backup.
To restore your edits, try:
Re-loading your internet page, as sometimes the browser will cache an older version of your page.
Logging out, waiting a few minutes, and then logging back in and re-opening your application.
Why am I having problems uploading files?
Double check that there are no symbols in the file name and that the file type and size are acceptable. Then try one or more of these suggestions:
Sometimes the problem can be a corrupt file. Try saving a new, renamed version of the document.
Try saving your file as a different type. For instance, if you scanned a document to create a (.jpg) file, try saving it in a (.pdf) format instead.
How do I print my application for my records?
If you would like a paper copy of your application for your own records, login to the application portal and choose the Application Packet link. This will create a PDF of your application. You can print or save this document. You will always have access to your application by logging back into the application portal, even after you submit it.